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Since experience has been the mistress of whoever has written well, I take
her as my mistress, and to her on all points make my
appeal. - Leonardo da Vinci, Notebooks |
Our consultancy services are aimed at improving processes via the mathematical optimization framework and consists of the following three steps:
Quantification consists of defining relevant KPIs (Key Performance Indicators), similar to what can be found in frameworks such as Six Sigma.
The modelling and optimization steps are much more difficult tasks but are also more valuable: with a proper model behind the KPIs the process owner gets informed not only about how well the process is performing, but also why.
When the optimization step is included, the value is taken to the next level as he/she even gets information about how to improve the KPI.
The reason why the modelling and optimization steps are so difficult to implement is that they require true understanding of the processes to be built. There is no recipe for that, but we are finding that one gets far with experience, openness of mind and a desire to excel. Also sticking to management and development frameworks that favor understanding is critical.
What is eventually achieved is an increase in transparency, enabling a holistic understanding of the business processes which is often the key to the most important savings.
The main areas of expertise of the Ange Optimization team include: